Privacy Policy

Privacy Policy

Effective Date: 14/03/2025

Company: KIANO LLC

Address: 2105 VISTA OESTE ST NW STE E -1164, ALBUQUERQUE NM 87120, USA

Website: marketmater.com

1. Who We Are

MarketMater is a multi-vendor e-commerce marketplace allowing third-party sellers to offer products. Our platform facilitates secure transactions, handles payments, and provides a space for global buyers and sellers to interact. We aim to provide a smooth shopping experience while supporting businesses in scaling their sales.

2. Information We Collect

We collect various types of personal information to enhance our services and provide a seamless shopping experience:

• User-Provided Information: Full name, email, phone number, shipping and billing address, payment details, and any information submitted when creating an account or placing an order.
• Transaction Data: Order history, payment details, refund requests, tracking numbers, and customer support interactions.
• Technical Data: IP address, browser details, device information, operating system, location data, and login timestamps.
• Cookies and Tracking Technologies: Used for improving user experience, site navigation, and personalizing content. Tools like Google Analytics and Meta Pixel help us analyze user behavior.
• Payment Data: Handled securely through trusted payment providers such as Stripe, PayPal, and other payment processors like Mobile Money, depending on your country of purchase and the payment options you choose on our site. Sensitive payment details are never stored on our servers.

3. How We Use Your Information

Your personal data is used for the following purposes:

• Processing and delivering orders efficiently.
• Providing customer support and handling disputes between buyers and vendors.
• Sending promotional offers, newsletters, and advertisements.
• Enhancing platform security and fraud prevention.
• Analyzing user behavior to optimize website functionality and improve the customer experience.

4. Comments & User Contributions

When users post comments or reviews, we collect:

• The data provided in the comment form.
• The user’s IP address and browser details to detect spam.
• An anonymized hash of the email .

Comments and reviews are publicly visible.

5. Media Uploads

Users uploading images should avoid including location metadata (EXIF GPS), as visitors can extract such data from images on our site.

6. Cookies and Tracking

Cookies help improve the browsing experience. Users can manage cookies in browser settings.

• Session Cookies: Track login sessions and expire upon closing the browser.
• Persistent Cookies: Save preferences for up to one year.
• Analytics Cookies: Used for tracking site performance and user interactions.
• Advertising Cookies: Enable personalized ad targeting.

Users may opt out of tracking by adjusting browser settings.

7. Embedded Content from Third-Party Websites

Articles may include embedded content from other websites (videos, images, etc.). These third-party sites may collect user data and use tracking technologies.

8. Data Sharing & Third-Party Services

We share data only when necessary for service fulfillment:

• Payment Processors: Stripe, PayPal, Mobile Money…
• Shipping Partners: Couriers handling deliveries.
• Advertising Platforms: Google, Meta, and similar networks.
• Fraud Prevention Services: For identity verification and security.

9. Data Retention Policy

User data is stored based on the following criteria:

• Accounts: Retained indefinitely unless a deletion request is made.
• Order History: Kept for legal and fraud-prevention purposes.
• Comments & Reviews: Remain publicly accessible.

Users can request data deletion, except where required for legal compliance.

10. Contact & Support

For any inquiries, concerns, or legal questions, contact [email protected].

These policies are subject to updates. Users are encouraged to review them regularly.